Your item need to be produced before it is dispatched. Production and delivery times vary by product, destination and carrier. Any delivery estimate shown during checkout is the best available indication, not a guaranteed arrival date unless expressly stated.

Available delivery services, shipping charges and any free-shipping offer are displayed at checkout before you place your order. Offers shown on individual products are subject to the conditions displayed during checkout.

Shipping availability depends on the delivery destination and the product. Enter your address at checkout to see the options available for your order. For deliveries outside the EU, import taxes or customs charges may apply depending on local rules.

If tracking is provided by the delivery partner, you will receive tracking information after dispatch. For help with an order, contact info@rawpark.pt and include your order number.

Yes. Products may be manufactured or sent from different production facilities, so a single order can be delivered in more than one parcel.

Where the statutory right of withdrawal applies, consumers generally have 14 days from receipt of the goods to notify us that they wish to withdraw, without giving a reason. Contact info@rawpark.pt with your order number. Applicable legal exceptions are respected.

Email us before returning an item so we can provide return instructions and the correct destination. Where the statutory withdrawal right applies, the goods must generally be sent back within 14 days after notifying us of your decision.

For a change-of-mind return, direct return costs may be your responsibility only where this was properly disclosed before purchase and where permitted by law. If an item is faulty, incorrect or non-conforming, your statutory remedies are not subject to ordinary change-of-mind return conditions.

For a valid statutory withdrawal, reimbursement is generally due within 14 days of receiving your withdrawal notice, using the original payment method unless otherwise agreed. Where legally permitted, we may wait until we receive the goods back or proof that they were sent.

Contact us with your order details to discuss the available options. Whether a direct exchange can be arranged depends on the product and its availability. This does not restrict your statutory consumer rights.

The payment methods currently available to your location are displayed at checkout. Please select one of the supported options before completing the order.

Payments are handled through the payment services used by the RAWPARK checkout. Never email us your full bank card details or security codes.

Enter an eligible promotional code in the coupon field at checkout. The discount, if applicable, will appear before you confirm your purchase. Some codes may have conditions or exclusions.

Check your payment information and any authentication request from your bank. If the problem continues, contact your payment provider or try another payment method offered at checkout.

Product prices on the RAWPARK website are displayed in euros (€). The total payable, including any applicable delivery charges and taxes, is presented before order confirmation.

After placing an order, check the confirmation page and the confirmation email sent to the address you entered at checkout. If you cannot find the message, check your spam folder or contact us with your order details.

Email info@rawpark.pt as soon as possible, specifying your order number and the change requested. We will check whether the production or shipping stage still allows an amendment.

Contact us as soon as possible. Operational changes may no longer be possible after production begins, but this does not remove any statutory cancellation or withdrawal rights that apply to your purchase.

Send us the correct address immediately, together with your order number. We will try to update it before dispatch, although changes may not be possible once a parcel is in transit.

We will contact you to explain the options available. If an item cannot be provided, any refund due will be handled in accordance with the applicable consumer rules.

Contact info@rawpark.pt with your order number, a description of the issue and, if possible, photographs that help us assess the problem. Please do not dispose of the item before receiving instructions.

Yes, statutory consumer guarantees apply. Under Portuguese consumer law, new movable goods generally have a three-year legal guarantee for lack of conformity, starting from delivery, where that law governs the sale.

Depending on the circumstances and applicable law, consumer remedies may include repair, replacement, a proportionate price reduction or termination of the contract with reimbursement.

Information such as your name, contact details and delivery address is needed to process orders, arrange deliveries, assist customers and comply with applicable legal obligations.

To fulfil an order, relevant information may need to be shared with the service providers involved in production, payment processing or delivery. How personal data is handled must be explained in the RAWPARK Privacy Policy.

Data protection law may give you rights of access, rectification, erasure, objection and other rights, subject to applicable conditions. Contact info@rawpark.pt to make a request.

Please consult the Privacy Policy made available on the RAWPARK website for information about data processing, retention periods, cookies, recipients and your rights. This FAQ is only a summary and does not replace that policy.

Your purchase is subject to the information presented on the product page and at checkout, together with the applicable Terms & Conditions and mandatory consumer protection rules.

Product availability and prices may be updated. For a completed purchase, the price and applicable charges are those confirmed during the order process, subject to mandatory legal rights.

No. Please consult the RAWPARK Terms & Conditions for the full contractual information, including the seller’s identity, applicable delivery terms and consumer dispute resolution details.

Email info@rawpark.pt and describe your question. For an existing purchase, include the order number and the email address used at checkout.

Please contact us first so that we can review the issue and explain the next steps. This does not affect your right to use the official complaints channels available under Portuguese law.

Consumers can use the official Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico) where applicable.

Where applicable, consumers may contact the competent alternative consumer dispute resolution entity. The full seller identification and applicable dispute resolution information should be set out in the RAWPARK Terms & Conditions.